Shipping Policy for Partenope Press Titles
Partenope Press titles ship from two locations, one in the United States and one in the United Kingdom. Our UK location serves customers in the UK, all European Union countries and Switzerland. Our US location serves customers in the US, Canada, Mexico, Australia, New Zealand, South Africa and APO/FPO addresses. Orders shipped to Canada, Mexico, Australia, New Zealand and South Africa may be subject to customs charges. With the exception of APO/FPO addresses, all shipments require a street address. We do not ship to PO boxes. Orders are typically shipped within two business days of receipt of the order.
Customers from any country not listed above should Contact Us and we’ll investigate the best means of helping you make your purchase.
Shipping Fees and Methods
Shipping fees are calculated by weight and rates are based on location/carrier used. Where applicable, shipping fees are taxable.
U.S Customers: Shipments are made by USPS Media Mail. Estimated delivery times are 2-8 days within the contiguous United States; shipments to Alaska and Hawaii may take longer.
APO/FPO customers: USPS Priority Mail
Canada, Australia and New Zealand: Shipments are made by USPS International First Class. Delivery takes up to 21 days depending on the country, parcel weight is limited to 4 pounds and there is limited tracking capacity. Shipping rates are in US Dollar. Conversions will be made at current exchange rates. Rates are updated twice daily.
U.K. Customers: Shipments up to 2kg are via 1st Class Royal Mail.
European Union Customers: Shipments up to 2kg are via Royal Mail Airmail.
We only accept returns for damaged items. Returns must be made within 10 days of receipt of purchase.
For returns in North America, please ship to Partenope Press, Returns Department, 807 Airport Access Road, Unit D, Traverse City, MI 49686. Please include a copy of your packing list with the shipment.